This is a unique Pay-as-you-go coaching session, lasting a maximum of 30 minutes unless otherwise specified or agreed upon. Initial correspondence, including booking registration, confirmation and detailed instructions, will be conducted via email. After confirming your booking, you will receive a booking confirmation email with a secure Google Meet link.

A second email will be sent shortly after (usually within 24h) with additional information on how to prepare and includes a short questionnaire. Please thoroughly review the email; completing the questionnaire is highly recommended. This ensures the session is tailored to your needs and reflects your commitment to the process.. This helps tailor the session to your needs and demonstrates your commitment to the process. 

Please be aware that while this session is designed to offer guidance, support, and potentially an alternative perspective based on my expertise, it does not include diagnostic, treatment, or curative services for any ailment or disease. For such needs, please seek professional medical support. The session aims to empower you by establishing a mutual working relationship and exploring how a personalized approach can help you align your expectations with your health goals, leveraging my professional background in Health and Social Sciences.

The session will be conducted using Google Meet, unless otherwise discussed. Any device that supports Google Meet is suitable. The meeting link and additional details will be provided in the email sent prior to your appointment.

Sessions may also include recommendations and marketing of affiliated third-party brands, services, or products, based on my professional judgment and experience of what may support your personal needs and circumstances. You are encouraged to evaluate these recommendations to determine if they align with your individual goals. Any costs or fees associated with third-party products or services, as well as any outcomes therefrom, are your sole responsibility.

After the session, pricing for additional services will be communicated transparently, and you will also be offered to extend your current session when appropriate.

Following the session, you will receive a follow-up email with a summary transcript of our discussion. The follow-up email will also include recommended resources and/or strategies, marketing materials, information on how to continue working with me if you choose to, and an opportunity to provide feedback.

The session will be personal, private, and treated confidentially, ensuring a safe space for discussing your concerns and goals. Any breach of this confidentiality by the participant, such as sharing session content without written permission, could result in the termination of future services.

Personalized Packages, as well as Health Business Mentorship can be arranged upon request and are subjected to their own negotiated terms and conditions. 

Refunds for paid sessions are available up to 24 hours before the scheduled time.

Rescheduling of paid sessions is permitted according to the cancellation policy.

Scope and Limitations: Pay-as-you-go sessions are designed to support your journey to better health and wellness by working with you to develop and improve critical health literacy skills. Please be aware that while these sessions offer guidance, support, and potentially an alternative perspective based on my expertise, they do not include diagnostic, treatment, or curative services for any ailment or disease. For such needs, please seek professional medical support. The session aims to empower you by establishing a mutual working relationship and exploring how a personalized approach can help you align your expectations with your health goals, leveraging my professional background in Health and Social Sciences.

It is acceptable for you to provide me occasionally with resources for review, as well as questions that may require additional in-depth research. However, reviews of documents, videos, or other resources should not exceed 15–20 minutes at any given time. If requests for this are regular, and/or exceed this time frame, I will inform you and provide additional options for payment. Personally tailored and negotiated packages will have their own defined terms of reference regarding this matter.

Time Management: Each session is scheduled for either 30 or 60 minutes, depending on the booking made. Should you require additional time beyond the initially booked session duration, an extension may be requested at the end of the session if applicable. This additional time will be billed in 15-minute intervals at a pro-rata rate, with payment required before the extended session continues. Alternatively, you may request an extension before the start of a session if you anticipate needing more time.

In adherence to the highest standards of professionalism, respect for the diversity of health views, shaped by personal, social, and cultural values, is paramount. The objective is to support the development of critical health literacy competencies, enabling individuals to make informed decisions based on their unique circumstances.

Acknowledgement is given to potential language barriers, cultural diversity, and variations in educational backgrounds. These factors can influence how health information is sought, obtained, interpreted, and remembered, as well as the personal action and accountability taken in response to this information. Every effort will be made to accommodate these factors to ensure clear and effective communication.

Participants are also required to uphold a professional code of conduct during sessions. This includes honouring scheduled appointments, engaging in open and honest communication, and respecting the guidance provided. Mutual respect and professionalism are essential for a productive coaching relationship. This collaborative approach ensures that health goals are effectively addressed while respecting diverse needs and perspectives.

Circumstances can change, and a free or paid session may no longer align with your needs. If you have booked a session but decide not to attend, please notify me as a matter of courtesy, allowing the opportunity to offer the appointment to someone else. Failure to provide such notice will be considered a “No-Show,” which may impact your eligibility for future free consultations and could result in ineligibility for a refund on paid sessions. For more information, please refer to the cancellation policy.

Please note that all sessions are offered at my sole discretion, unless otherwise specified in writing. I reserve the right to refuse, cancel, or terminate any session—whether free or paid—at any time, for any reason, including misuse of the service or disrespectful behaviour. Paid bookings remain subject to the cancellation and refund policy outlined herein. 

You may reschedule your appointment up to 24 hours prior without penalty. For Pay-as-you-go sessions, rescheduling is permitted up to three times; however, the total duration of all reschedulings cannot exceed 4 months. If, after the third rescheduling, you are still unable to attend, your appointment will be forfeited. However, I may consider exceptional circumstances on a case-by-case basis..

You may cancel your appointment up to 24 hours before your confirmed booking.

Cancellations made more than 24 hours in advance will incur a 5% service fee, which will be deducted from your refund.

Failure to cancel or reschedule your appointment at least 24 hours before the scheduled session, or a “no-show,” will result in the forfeiture of your booking, and you will not be entitled to a refund.

The coaching provided is intended solely for informational and educational purposes, designed to help you develop the confidence and health literacy skills necessary to make informed decisions about your health. While the coaching aims to enhance your understanding and decision-making, it does not replace professional medical, psychological, or therapeutic services.

You are solely responsible for any actions or decisions made based on the content of the sessions. The coaching does not include diagnostic, treatment, or curative services for any ailment or condition, including all forms of addiction. For such needs, professional medical or psychological support is essential. If you are unable or unwilling to take responsibility for your actions and decisions, you will automatically be disqualified from all services offered.

Feedback and Complaints:

Your feedback is essential to maintaining and improving the quality of our services. Should you have any concerns or wish to file a complaint, please contact us directly via email at [coaching@metamorphic-mind.com], or alternatively using our general Feedback Form. Provide detailed information about your experience so that I can address your concerns effectively. Additionally, from time to time, we may send a voluntary feedback form to give you an opportunity to share your thoughts and experiences. All feedback will be reviewed and taken seriously. In urgent matters, I aim to respond within 5 business days. Your satisfaction is important, and I am committed to addressing and resolving issues as needed.

Term and Termination:

The policies and procedures outlined here may be amended as necessary. Any changes to these policies will be communicated via email or through updates on our website. Clients will be notified of any modifications before they come into effect. Continued use of our services following such updates signifies acceptance of the revised policies.